Bikedud

I thought I would pass on a positive experience with a cycling company I had recently.

I have an old Silca pump that I got about 20 years ago and have rebuilt twice. But 8-9 years ago I purchased a Topeak Joeblow floorpump, mainly because of it's greater efficiency. I believe that at the time it was highly rated by Bicycling magizine. It has worked flawlessly for years until a couple of months ago. The dual head wouldn't force air into the valve, it allowed it to escape through the other side. I thought I remebered seeing replacement heads in bike shops and catalogs but everywhere I looked I struck out. I finally went to Topeaks website and emailed them directly, asking what to do. I recieved a response in a couple of days asking me what model pump I had and what the exact problem was. I replied with the requested information and asked about parts availability and price. A week or so went buy and I was about to email them again, thinking that they had forgotten about me, when a package arrived in the mail with a new pump head and hose assembly. No invoice or requst for payment. They just gave me the parts for a nine year old pump.

That's my idea of customer service.

I always appreciate hearing about companies that define customer service and back what they sell. I encourage others to share similar stories for the benefit of us all.

sm266

I'll definitely remember that for future purposes.

madpogue 

Good timing posting this (for me, anyway). I have a Topeak digital tire guage that just deflates the tube rather than read anything, in either Presta or Schrader mode. Was wondering what kind of warranty coverage they might give me.

goodcatjack

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